Shipping policy

Shipping Policy – Master Key Notes

At Master Key Notes, we are committed to delivering your study materials safely and on time.

📦 Order Processing

  • All orders are processed within 1–4 working days after order confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

🚚 Shipping & Delivery

  • We ship across Tamil Nadu and all over India.

  • Orders are delivered through reliable courier partners / India Post.

  • Estimated delivery time:

    • Tamil Nadu: 3–5 working days

    • Other States: 5–10 working days

  • Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.

💰 Shipping Charges

  • Shipping charges are calculated based on weight and delivery location.

  • Exact shipping cost will be displayed at checkout or informed after order confirmation.

🔍 Order Tracking

  • Once your order is shipped, a tracking number will be shared via WhatsApp / SMS.

  • You can track your shipment using the courier partner’s tracking system.

📍 Delivery Address

  • Please ensure that the shipping address, phone number, and pincode are accurate.

  • Master Key Notes is not responsible for delays or non-delivery due to incorrect address details.

❗ Undelivered / Returned Orders

  • If an order is returned due to incorrect address or unavailability of the customer, re-shipping charges will apply.

  • Refunds (if applicable) will be processed only after the product is returned to us.

📘 Damaged or Missing Items

  • If you receive a damaged package or missing item, contact us within 48 hours of delivery with photos/videos.

  • We will review and arrange a replacement or resolution as per our policy.

📞 Contact Us

For shipping-related queries, please contact us at:
📱 Phone / WhatsApp: +91 8189914377, 6385501013
📧 Email: masterkeyenotes@gmail.com