Effective Date: 2026
At MASTER KEY NOTES, we strive to provide quality educational materials to students. Since our books are educational products prepared specifically for examination purposes, all customers are requested to read this policy carefully before placing an order.
By placing an order with MASTER KEY NOTES, you acknowledge that you have read, understood, and agreed to the terms mentioned below.
All sales made through MASTER KEY NOTES are considered final.
Books once delivered and accepted by the customer cannot be returned, exchanged, cancelled, or refunded for reasons including, but not limited to:
If a customer receives:
the issue must be reported to MASTER KEY NOTES within 24 hours of delivery.
The customer must provide:
Failure to provide the required evidence within the specified time may result in rejection of the claim.
After verification, MASTER KEY NOTES reserves the sole right to determine the appropriate resolution, including replacement of the affected item. Refunds will generally not be provided.
Minor printing variations, colour differences, page alignment differences, binding variations, typographical errors, formatting changes, or future content updates that do not materially affect the usability of the book shall not qualify for return, replacement, exchange, cancellation, or refund.
Educational content may be revised or updated in subsequent editions without any obligation to replace previously purchased copies.
Delivery timelines are dependent upon third-party courier partners.
MASTER KEY NOTES shall not be liable for delays caused by courier services, transport disruptions, weather conditions, strikes, natural calamities, government restrictions, pandemics, or other circumstances beyond our reasonable control.
Such delays shall not be grounds for cancellation, compensation, or refund.
If a parcel has been dispatched and:
the parcel may be returned to MASTER KEY NOTES.
In such cases:
Customers are responsible for verifying:
before confirming the purchase.
MASTER KEY NOTES shall not be responsible for losses arising from incorrect information provided by the customer.
MASTER KEY NOTES reserves the right to reject any request found to be false, misleading, abusive, malicious, or fraudulent, including claims relating to:
MASTER KEY NOTES further reserves the right to take appropriate legal action and seek remedies available under applicable laws against fraudulent activities.
All return, replacement, exchange, cancellation, and refund requests shall be subject to verification by MASTER KEY NOTES.
The decision of MASTER KEY NOTES regarding the acceptance or rejection of such requests shall be final and binding, subject to applicable laws.
The maximum liability of MASTER KEY NOTES, if any, shall be limited solely to the purchase value of the product concerned.
Under no circumstances shall MASTER KEY NOTES be liable for:
MASTER KEY NOTES shall not be held responsible for failure or delay in fulfilling its obligations due to events beyond its reasonable control, including but not limited to:
Any dispute arising out of or relating to purchases made from MASTER KEY NOTES shall be subject to the exclusive jurisdiction of the competent courts situated in Tiruppur, Tamil Nadu, India, and shall be governed by the laws of India.
MASTER KEY NOTES reserves the right to amend, revise, modify, suspend, or withdraw this policy at any time without prior notice.
The version of the policy in force on the date of purchase shall apply to the respective transaction.
Nothing contained in this policy shall restrict or exclude any rights available to consumers under applicable laws.
However, MASTER KEY NOTES reserves the right to defend itself against false, malicious, abusive, or fraudulent claims and to pursue appropriate legal remedies wherever necessary.
By placing an order with MASTER KEY NOTES through any platform, including website, WhatsApp, social media, marketplace, or direct sales channels, the customer confirms that they have read, understood, and agreed to abide by this Return, Replacement & Refund Policy.
MASTER KEY NOTES reserves the right to reject any claim that does not comply with this policy. Any fraudulent or malicious attempt to misuse the return or refund process may result in cancellation of services and appropriate legal proceedings in accordance with applicable laws.